Auto CRM and Marketing Excellence 12th annual
13-14 November 2012
Crowne Plaza Hotel, Amsterdam
Auto CRM and Marketing Excellence 12th annual
13-14 November 2012
Crowne Plaza Hotel, Amsterdam
MMIT
Since 1999 MMIT has been specializing in Lead Management, Master Data Management and Business Intelligence services for the Automotive industry – generating success for clients throughout Europe, Latin America, South Africa, the Middle East, Oceania and Asia. In 2012 MMIT incorporated in the US and set an operation up in Boston, MA.
At the heart of the company is a multi-national team of IT professionals and direct marketing specialists with over 400 man years of experience in Automotive CRM. MMIT offers proven, repeatable, rapid deployment models plus robust operational support and ongoing service development.
BearingPoint
BearingPoint. Management & Technology Consultants.
Driven by a strong entrepreneurial mindset and a desire to create long term partnerships, our 3200 Consultants are committed to creating greater client value and delivering tangible results.
In the automotive industry, we help companies gain efficiencies and performance improvement across the full value chain. We work with many of the world’s major car manufacturers and first-tier suppliers.
To get there. Together.
For more information: www.bearingpoint.com
Vital Insights
Vital Insights is a leading designer, developer and distributor of innovative enterprise-class daily tracking and Customer Experience Management (CEM) solutions . Taking center stage in its product lineup is Foresight™, a platform that distributes, gathers, and manages customer feedback.
As the pioneers and inventors of issue resolution management within automotive CEM, the Foresight platform boasts a patent-pending process that triggers an alert to key staff of unhappy customers in real-time. Vital Insights’ newest product Foresight Mobile™ - the industry’s first mobile application for CEM - gives users a timely tool to respond to time-sensitive issues, preventing possible customer defections directly from their wireless smartphones.
Vital Insights solutions are preferred by a growing customer base of global car manufacturers including Audi, BMW, Infiniti, Jaguar, Kia, Land Rover, Maserati, Mercedes-Benz, Mini, Mitsubishi, Nissan, Skoda, Smart, Volkswagen, and many more.
Vital Insights’ global headquarters is in Canada, with offices in the United States, Europe and Asia.
For more information, visit www.vitalinsights.com.
Urban Science
At Urban Science, we have over 30 years of experience helping clients improve their retail performance - from overall network strategy down to individual retail outlet performance. Urban Science consultants identify the right number and location of retail outlets to help clients realise their full market share potential. We then establish performance standards for individual retail outlets and identify opportunities to optimize profitability and market share.
ICLP
ICLP is a worldwide leader in loyalty marketing and CRM and offers a full range of B2B and B2C loyalty services – determining strategies, uncovering insights, engaging customers across multiple touch-points, and delivering and operating CRM and loyalty programmes.
ICLP has offices in 17 key locations across 6 continents. With a unique mix of experience, innovation, expertise and passion, we support over 300 clients in 45 countries, across multiple industry sectors, to develop greater loyalty and more profitable customer relationships.
As leaders, we’re continually moving forward. We embrace new technology and evolving customer touch-points, and we understand the value of being flexible, adaptable and agile in delivery. We are genuinely passionate about loyalty. We think you’ll love our infectious enthusiasm.
Teleperformance
Teleperformance, the worldwide leading provider of outstanding customer experience at every single opportunity, has been serving companies around the world, providing superior results in managing their customer care, technical support and debt collection operations. In 2010, the Teleperformance Group achieved €2.058 billion revenues (US$2.738 billion - average exchange rate at December 31, 2010: €1 = US$1.35).
The Group operates about 83,000 computerized workstations, with more than 128,000 employees across 263 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries.
IgnitionOne
IgnitionOne is revolutionizing the online marketing technology landscape with the Digital Marketing Suite. We offer multiple solutions to improve online performance within a single interface, from managing and optimizing online advertising (search, display and Facebook), to attributing results across channels and improving website conversions. IgnitionOne currently profiles more than 300 million unique visitors each month and optimises more than €14 billion in revenue each year for some of the world’s leading online marketers, including General Motors, GroupM, T-Mobile en Reprise Media.
MSX International
MSX International is the leading global provider of outsourced business solutions and technology services for the automotive industry with more than 70 years of industry experience and over 4,500 industry experts in 48 countries helping our clients work smarter, faster and more efficiently.
We partner with OEMs to continually improve business performance throughout their retail network. Driven by our passion for automotive, we take a hands-on approach to identifying and improving operational inefficiencies, thereby providing our clients with valuable insights, automotive best practices and technology tools that can be integrated into an existing program or customized to operate as a stand-alone solution.
Co-maker - Mobility Software Solutions
Co-maker is a leading European provider of mission critical enterprise software solutions for the automotive market.
Our solutions offer national and international companies active in the leasing, finance, rental, fleet management and other mobility sectors the ability to increase the cost effectiveness of their organisation, optimise their risk management, respond rapidly to market trends, and achieve their revenue growth targets.
For our Co-makers we create a place to be inspired, be creative, seek professional growth and satisfy the needs of our customers. With our solutions we anticipate their changing business environment.